Frequently Asked Questions

What sort of boat will it be?

Our cruises will be aboard the lovely Lady Pamela

Where do I embark?

What route do the trips take?

Public trip routes are detailed in the individual cruise description pages. Private hire routes can be determined based on your requirements.

Do I need a ticket for my child / infant?

Infants under 12 months are carried without charge and do not need a ticket. Reduced pricing is available for children under 12 years.

Can we bring our own food and drinks?

Food – you are permitted to bring your own food aboard if you have privately hired a vessel, however you are not permitted to bring your own food aboard any of our public cruises (other than food for children).

Drink – Our vessel is a licensed premise meaning customers are not permitted to bring their own alcoholic drinks aboard. Alcoholic beverages can be purchased on board

Will the cruise go ahead in bad weather?

Cruises will go ahead in most weather conditions, other than during extreme weather events (storm, flood, etc). Should your public cruise be cancelled we will contact you giving as much notice as possible. All our public cruise and private hire boats can be fully enclosed in the event of poor weather.

Can the boats accommodate wheelchairs?

Unfortunately, our vessels do not offer level access for wheelchairs. We will offer all possible assistance to help passengers with limited mobility to board the vessels. Should you wish to discuss access options before your cruise please don’t hesitate to contact us. We recommend a site visit to view boarding arrangements if you have particular concerns.

Can I bring my pet aboard the vessel?

Pets are not permitted aboard any of our public cruises. If you have privately hired a boat you may bring well behaved dogs aboard.

Are there toilet facilities on board?

There are no toilets on the boats, but passengers are free to use the facilities at Bath Bus depot a few minutes walk away before departure. On longer cruises there can be a stop arranged at a location with facilities, if you have any special needs for an extra stop please contact us and we can arrange this discreetly.

Private Hire Frequently Asked Questions

Will my cruise go ahead if the river conditions are bad?

The cruise will go ahead in all but the most exceptional circumstances and we will be in contact with you if this is the case.

What are the payment terms?

A deposit equal to 20% of total boat hire fee is payable at the time of booking. Balance payments are due 10 days before the date of the cruise. If the booking is made within 10 days of the cruise full payment must be made. If you have an account with us we can accept a purchase order at the time of booking and issue an invoice on 30 day terms.

When can guests board? Can I come and decorate the boat early?

Boarding is permitted 10 minutes before the scheduled start time of your booking. Earlier access for organisers may be possible but must be arranged well in advance and cannot be guaranteed.

When do you require numbers for catering to be finalised?

You should advise us of your estimated numbers for catering at the time of booking and confirm this number two weeks before the date of your cruise. Upwards alterations can be made until 48 hours before your cruise.

Can we make stops during the cruise?

Yes, you may make stops during your private cruise. The itinerary can be arranged how you like!